SmartRecruiters ·
full-timeNPI Director- Operations Readiness
Servicenow · San Diego, us
ServiceNow is a global provider of cloud‑based platforms that help enterprises automate and streamline IT service management, employee workflows and digital processes. The NPI Director – Operations Readiness role is responsible for leading the operational preparation of new product introductions. This includes defining and executing readiness plans, coordinating with engineering, product, support, and field teams, establishing launch processes, ensuring documentation, training, and support structures are in place, and monitoring metrics to confirm smooth rollout. The director will drive cross‑functional alignment, identify and mitigate operational risks, and continuously improve launch methodologies. The position suits a senior professional with extensive experience in product launch or new‑product introduction, strong program‑management skills, and a track record of leading large, cross‑disciplinary teams in a technology environment. Candidates should have deep knowledge of enterprise software operations, excellent stakeholder‑management abilities, and the capacity to translate strategic goals into detailed operational execution.
Education
- Level: Bachelor's degree
| Role | NPI Director- Operations Readiness |
|---|---|
| Company | Servicenow |
| Location | San Diego, us |
| Type | full-time |
| Compensation | Not disclosed |
| Posted | 2026-10-20 |
| Deadline | Rolling |
Typical process for this type of role
A general guide — the exact steps for this specific listing may vary; check the original posting for details.
- 1ApplicationSubmit your resume through the apply link.
- 2ScreeningRecruiter reviews your background against the role.
- 3AssessmentA technical test, assignment, or coding round, depending on the role.
- 4Interview(s)One or more rounds with the hiring team.
- 5OfferOffer letter with compensation and start date.
Before you apply
0/4NPI Director- Operations Readiness at Servicenow: frequently asked questions
- Who can apply for the NPI Director- Operations Readiness role at Servicenow?
- The listing asks for Bachelor's degree; freshers are welcome.
- What is the salary for this role?
- Servicenow has not stated compensation in the listing. Check the original posting or ask during the application process.
- Is the NPI Director- Operations Readiness position remote, hybrid or onsite?
- The listing gives San Diego, us as the location and does not state a work mode.
- What is the application deadline?
- Servicenow has not listed a fixed deadline, so apply early in case the opening is filled.
- How do I apply for the NPI Director- Operations Readiness role?
- Use the Apply button on this page. It opens the original listing on jobs.smartrecruiters.com, where you submit your application with the company.
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