Greenhouse ·
full-timeSupport Analyst II
Carta · London, England
Carta operates as a connected platform and AI-native ecosystem for private capital, providing infrastructure for equity management, fund administration, and reporting. As a Support Analyst II based in London, you will serve as a primary point of contact for European clients, addressing inbound inquiries via email and other channels. Your daily responsibilities involve managing client relationships, providing front-line support, and ensuring adherence to service level agreements. You will be expected to reconcile cap tables, conduct case review meetings, and provide training to stakeholders ranging from founders and employees to law firms and investors. The role requires proactive engagement, where you will analyze case data to identify areas for customer improvement and collaborate with product teams to drive functionality enhancements. This position is well-suited for a highly organized individual with strong communication skills who is comfortable navigating complex financial and technical subject matter. Candidates should possess a professional demeanor, the ability to maintain poise under pressure, and a genuine commitment to delivering high-quality client services. This is a full-time, office-based role requiring presence in the London office three days per week.
Education
- Level: Bachelor's degree
Key Skills
Notes
['3 days/week onsite in London', 'No visa sponsorship']
About the Role Support Analyst II will be primary point of contact for European clients, handling inbound email requests, providing front‑line support, building relationships, and driving product improvement. Responsibilities Address inbound client inquiries via email; Provide timely and accurate support; Proactively follow‑up and review case data; Ensure SLA adherence; Prepare and conduct case review meetings and trainings; Reconcile cap tables; Collect feedback for product improvement; Maintain relationship with Support leadership. Requirements Fluent English (written and verbal); Strong communication and customer service skills; Ability to articulate technical software and equity/finance questions; Highly organized with attention to detail; Ability to build relationships with power users; Professional attitude and diplomacy under pressure; Experience in fast‑paced client‑facing environment a plus; Ability to learn new technologies quickly. Eligibility No visa sponsorship available.
Skills for this role
Required skills
Also mentioned in the listing
| Role | Support Analyst II |
|---|---|
| Company | Carta |
| Location | London, England |
| Type | full-time |
| Compensation | Not disclosed |
| Posted | 2026-10-20 |
| Deadline | Rolling |
Typical process for this type of role
A general guide — the exact steps for this specific listing may vary; check the original posting for details.
- 1ApplicationSubmit your resume through the apply link.
- 2ScreeningRecruiter reviews your background against the role.
- 3AssessmentA technical test, assignment, or coding round, depending on the role.
- 4Interview(s)One or more rounds with the hiring team.
- 5OfferOffer letter with compensation and start date.
Before you apply
0/4Support Analyst II at Carta: frequently asked questions
- Who can apply for the Support Analyst II role at Carta?
- The listing asks for Bachelor's degree; freshers are welcome.
- What skills does the Support Analyst II role require?
- The listing highlights Customer Support, Email Communication, Problem Solving. Show each of these in a project or past role on your resume.
- What is the salary for this role?
- Carta has not stated compensation in the listing. Check the original posting or ask during the application process.
- Is the Support Analyst II position remote, hybrid or onsite?
- The listing marks this role as hybrid, with London, England as the location.
- What is the application deadline?
- Carta has not listed a fixed deadline, so apply early in case the opening is filled.
- How do I apply for the Support Analyst II role?
- Use the Apply button on this page. It opens the original listing on job-boards.greenhouse.io, where you submit your application with the company.
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