Europe Arbeitnow ·
full-timeCustomer Success Manager - Public Sector & Defense, France
Cohere · France
Cohere is a security-first enterprise AI company that develops foundation models and end-to-end AI products for large-scale business applications. As a Customer Success Manager focused on the French public sector and defense, you will act as the primary strategic partner for government accounts, guiding them through the lifecycle of AI adoption. Your day-to-day responsibilities involve building and maintaining relationships with senior government stakeholders, including ministerial executives and digital transformation leads. You will be tasked with aligning Cohere’s AI solutions with specific public sector mission requirements, navigating complex regulatory environments, and managing the integration of AI into sensitive systems. The role requires you to oversee the full implementation process, from initial pilot design to production deployment, while ensuring that success metrics such as citizen service delivery and operational efficiency are met. You will also serve as an internal advocate for government-specific product needs, providing feedback to engineering teams regarding security, compliance, and language support. This position is well-suited for professionals with extensive experience in strategic consulting or technology delivery, particularly those who possess a deep understanding of French government procurement cycles, public sector digital strategy, and the technical challenges of deploying AI in highly regulated environments.
Who are we? Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems. We’re training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that. We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers, engineers, designers, and more, who are all passionate about their craft. We are a global technology company headquartered in Toronto with key offices in London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul. Join us! Why This Role? We're seeking an exceptional Customer Success Manager with deep expertise in the French public sector and government landscape to lead our most strategic government accounts. This role requires an individual who understands both the transformative potential of frontier AI and the unique requirements of French government organizations. What You'll Do Strategic Customer Partnership: Own the success, adoption, and growth of Cohere's French public sector customers, ensuring they realize maximum value from our AI solutions Build deep, trusted relationships with senior French government stakeholders, including Ministres d'État, Préfets, CIOs, digital transformation leads, and ministerial executives Develop comprehensive success plans tailored to each organization's mission, digital strategy, budget cycles (lois de finances), and unique constraints Serve as the primary point of contact and executive sponsor for your accounts, managing escalations and ensuring customer satisfaction Define and track success metrics aligned with French public sector priorities: citizen satisfaction, service delivery improvements, cost savings, operational efficiency, accessibility outcomes AI Adoption & Implementation Leadership: Guide customers through the full lifecycle of AI adoption—from use case identification and pilot design through production deployment and scaling Lead secure AI implementation projects in complex French government environments, including sensitive systems and on-premises deployments Navigate the unique challenges of French public sector AI adoption: legacy system integration, data sensitivity, lengthy approval processes (marchés publics), and regulatory compliance requirements Create and execute change management strategies to drive user adoption and value realization across diverse government workforces Conduct regular executive business reviews with senior stakeholders, demonstrating ROI, impact, and strategic value Drive contract renewals and account growth by consistently delivering value and building trusted relationships Customer Advocacy & Product Influence: Serve as the voice of the French public sector customers within Cohere, advocating for features and capabilities that address government-specific needs Provide strategic feedback to Product and Engineering teams on requirements related to security, explainability, accessibility, French language support, and ethical AI Contribute to the development of French public sector-specific offerings, implementation playbooks, documentation, and best practices Share customer insights to inform Cohere's French public sector go-to-market strategy and positioning Represent Cohere at French government forums, working groups (groupes de travail), roundtables, and industry events You May Be a Good Fit If: Required Experience: 8+ years of experience in customer success, account management, strategic consulting, or technology delivery roles within enterprise or French government contexts At least 3-5 years working directly with French ministries, regional authorities, or public institutions in a technology, digital transformation, or consulting capacity Proven track record of managing complex, strategic accounts with multiple stakeholders, long sales cycles, and multi-year implementation timelines Experience leading AI/ML, cloud, or enterprise software implementations in secure or highly regulated environments Experience developing and executing customer success strategies, QBRs, and executive engagement programs Deep understanding of how French government organizations evaluate, procure (following Code des marchés publics), implement, and govern technology solutions Active Confidentiel-Défense or higher security clearance (mandatory) Fluent French language proficiency—essential for working across the French public sector French Public Sector & Government Acumen: Comprehensive knowledge of the French public sector ecosystem: central ministries, regional governments (régions), departmental authorities (départements), public enterprises, and critical infrastructure Knowledge of relevant legislation and f
| Role | Customer Success Manager - Public Sector & Defense, France |
|---|---|
| Company | Cohere |
| Location | France |
| Type | full-time |
| Compensation | Not disclosed |
| Deadline | Rolling |
Typical process for this type of role
A general guide — the exact steps for this specific listing may vary; check the original posting for details.
- 1ApplicationSubmit your resume through the apply link.
- 2ScreeningRecruiter reviews your background against the role.
- 3AssessmentA technical test, assignment, or coding round, depending on the role.
- 4Interview(s)One or more rounds with the hiring team.
- 5OfferOffer letter with compensation and start date.
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