SmartRecruiters ·
full-timeDirector Customer Success- US Manufacturing
Servicenow · Kirkland, us
ServiceNow is a cloud-based platform provider that specializes in digital workflows to help enterprises manage and automate their operations. As a Director of Customer Success for the US Manufacturing sector, this role involves overseeing the strategic relationship between the company and its manufacturing clients. The position focuses on ensuring that customers derive maximum value from the ServiceNow platform, driving adoption, and managing long-term retention. Day-to-day responsibilities likely include leading a team of success managers, engaging with executive stakeholders at client organizations to align digital transformation goals with technical solutions, and identifying opportunities for expansion within the manufacturing vertical. This role is well-suited for a seasoned professional with a strong background in customer success, account management, or consulting, particularly those who possess deep domain expertise in the manufacturing industry. A successful candidate will need to demonstrate strong leadership capabilities, a strategic mindset for client growth, and the ability to navigate complex enterprise-level engagements to foster successful outcomes for both the client and the company.
Education
- Level: Bachelor's degree
About the Role Director Customer Success- US Manufacturing
| Role | Director Customer Success- US Manufacturing |
|---|---|
| Company | Servicenow |
| Location | Kirkland, us |
| Type | full-time |
| Compensation | Not disclosed |
| Posted | 2026-10-05 |
| Deadline | Rolling |
Typical process for this type of role
A general guide — the exact steps for this specific listing may vary; check the original posting for details.
- 1ApplicationSubmit your resume through the apply link.
- 2ScreeningRecruiter reviews your background against the role.
- 3AssessmentA technical test, assignment, or coding round, depending on the role.
- 4Interview(s)One or more rounds with the hiring team.
- 5OfferOffer letter with compensation and start date.
Before you apply
0/4Director Customer Success- US Manufacturing at Servicenow: frequently asked questions
- Who can apply for the Director Customer Success- US Manufacturing role at Servicenow?
- The listing asks for Bachelor's degree; freshers are welcome.
- What is the salary for this role?
- Servicenow has not stated compensation in the listing. Check the original posting or ask during the application process.
- Is the Director Customer Success- US Manufacturing position remote, hybrid or onsite?
- The listing marks this role as onsite, with Kirkland, us as the location.
- What is the application deadline?
- Servicenow has not listed a fixed deadline, so apply early in case the opening is filled.
- How do I apply for the Director Customer Success- US Manufacturing role?
- Use the Apply button on this page. It opens the original listing on jobs.smartrecruiters.com, where you submit your application with the company.
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