Greenhouse ·
full-timeImplementation Specialist I
Affirm · Remote US
Affirm operates in the financial technology sector, providing transparent payment solutions that allow consumers to pay for purchases over time. As an Implementation Specialist I, you will serve as a primary point of contact for retail partners during their integration process. Your daily responsibilities will involve guiding merchants through technical setups, troubleshooting issues related to ecommerce platforms and order management systems, and providing support on marketing and accounting workflows. You will work closely with internal Engineering and Merchant Operations teams to resolve technical hurdles, document processes, and relay product feedback to help improve overall performance. This role is well-suited for candidates with one to three years of experience in tech, ecommerce, or SaaS environments who possess strong project management and communication skills. A technical aptitude, including familiarity with APIs, HTML, or JavaScript, is beneficial for navigating the integration lifecycle. Successful applicants must be comfortable managing multiple client engagements simultaneously and working independently to drive projects to completion within the Pacific Time Zone.
At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. About the Operations team The Operations team delivers seamless customer experiences and enables new product capabilities while ensuring operational excellence. The team owns strategy, planning, technical execution, customer service, fraud operations, process design, quality, training, and program management. We drive efficiency, resolve issues quickly, and scale operations as the business grows. Our goal is to deliver seamless support while maintaining high standards and reducing risk. About the Role As an Implementation Support Specialist I, you’ll combine your exceptional technical and communications skills to support the implementation of the Affirm solution with our growing network of retail partners. You will serve as a primary support contact for our partners’ business and technical teams throughout the integration process, while working cross-functionally with Affirm’s Engineering and Merchant Operations teams to help provide clients with quick solutions, troubleshoot account issues, and build internal processes that scale. What You'll Do Provide exemplary support to merchant partners on topics including: marketing best practices, accounting workflows, implementation guidance / troubleshooting Resolve technical integration issues related to partners’ ecommerce front-end platforms and back-end order management systems Identify and implement new operational processes to drive efficiency Develop detailed technical documentation Engage with internal stakeholders to define cross-functional workflows Provide product feedback from clients to the Product and Engineering teams to improve overall product performance and feature set What We Look For Bachelor’s degree or equivalent experience 1-3 years of experience in relevant industry (Tech, eCommerce, SaaS) and/or similar role(s) Past success in a job, internship, or volunteer role that required written communication with stakeholders, customers, or partners Exceptional project management, communication, and technical skills to manage client engagements and internal resources Proven ability to manage multiple assignments simultaneously, work independently and drive projects to completion with minimum guidance and high attention to detail Nice to have: experience working with major e-commerce platforms (Shopify, WooCommerce, etc) or exposure to web development concepts Nice to have : Previous experience in the payments or ecommerce space Nice to have: knowledge of of HTML, Javascript, API’s This role requires candidates to be based in the Pacific Time Zone. Pay Grade - D Equity Grade - 1 Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills. Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.) USA base pay range (CA, WA, NY, NJ, CT) per year: $70,000 - $90,000 USA base pay range (all other U.S. states) per year: $62,000 - $82,000 #LI-Remote Remote-first with flexibility built in Affirm is proud to be a remote-first company. Most roles can be done from almost anywhere within the country of employment. Some positions may occasionally require in-person work at an Affirm office, and a few are office-based due to the nature of the work. All new hires will be invited to attend an in-person onboarding experience. Benefits designed for you Our benefits reflect our commitment to care, transparency, and flexibility. Here are a few highlights: Health coverage at no cost: We cover 100% of premiums for employees and their dependents. Spending stipends: Monthly stipends support your tech setup, and the ability to choose health and wellness options that are right for you. Time off to recharge: Flexible time off and generous holiday calendars help you rest when you need to. Own a piece of what you build: Our employee stock purchase plan (ESPP) lets you buy Affirm stock at a discount. We’re committed to providing an inclusive interview process, including accommodations for candidates with disabilities. If you need support, we’re happy to help. For positions based in San Francisco or Los Angeles: Affirm considers qualified applicants with arrest and conviction records, as required by law. By clicking "Submit Application," you acknowledge that you have read Affirm's Global Candidate Privacy Notice and consent to the use of your personal information as described.
| Role | Implementation Specialist I |
|---|---|
| Company | Affirm |
| Location | Remote US |
| Type | full-time |
| Compensation | Not disclosed |
| Posted | 2026-10-26 |
| Deadline | Rolling |
Typical process for this type of role
A general guide — the exact steps for this specific listing may vary; check the original posting for details.
- 1ApplicationSubmit your resume through the apply link.
- 2ScreeningRecruiter reviews your background against the role.
- 3AssessmentA technical test, assignment, or coding round, depending on the role.
- 4Interview(s)One or more rounds with the hiring team.
- 5OfferOffer letter with compensation and start date.
Before you apply
0/4Implementation Specialist I at Affirm: frequently asked questions
- What is the salary for this role?
- Affirm has not stated compensation in the listing. Check the original posting or ask during the application process.
- Is the Implementation Specialist I position remote, hybrid or onsite?
- The listing marks this role as remote, with Remote US as the location.
- What is the application deadline?
- Affirm has not listed a fixed deadline, so apply early in case the opening is filled.
- How do I apply for the Implementation Specialist I role?
- Use the Apply button on this page. It opens the original listing on job-boards.greenhouse.io, where you submit your application with the company.
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