Europe Arbeitnow ·
contractPartner Success Manager
Tab · London
Tab is a payment platform that serves travel and hospitality merchants such as hotels, hostels, tour operators and dive shops across Latin America, Africa and Asia. The Partner Success Manager role is a contract position focused on a portfolio of 50‑100 high‑value merchants. Daily responsibilities include onboarding new merchants so Tab becomes their primary payment option, integrating payment flows with booking systems, driving adoption of the full feature set, monitoring account health with SQL queries, and intervening when activity drops to prevent churn. The manager also works to expand usage to additional properties or sister businesses and collaborates with the product team to shape improvements. The role suits candidates with two to five years of account management or partner success experience in travel, hospitality or related software, who are comfortable owning outcomes, fluent in Spanish for LATAM merchants, and able to work with data directly. No prior payments experience is required, as training will be provided.
Why the role exists This is a new role focusing on our high-value partner relationships, so there's lots of scope to make it your own. We've been testing this internally to validate the vertical, and now we're looking for a more focused hire to accelerate it. The role is designed to be the first point of contact for our most valuable merchants - and prospective merchants. The gap between 'I'm interested' and merchants using us as their primary provider is where we unlock our most powerful growth stream. This role owns closing that gap for our highest-potential merchants. What you'll own A book of roughly 50–100 merchants — hotels, hostels, tour operators, dive shops, retreats across Latin America, Africa and Asia. For each one: Onboarding them properly, so Tab becomes the default rather than one of several payment options Getting them integrated with their booking system where possible — integrated merchants transact more and stay longer Increase wallet share by working with them to use our full range of features Spotting merchants going quiet and getting them back before a slow season becomes a lost account Expanding into second properties, sister businesses and group accounts You'll focus on adoption and churn prevention, and will have the scope to work with our product team to ensure ideas get turned into reality. Who we're looking for 2–5 years in account management or partner success in travel or hospitality — OTA supply teams, tour operator or property software, or hands-on operations at a hostel, tour company or dive centre You love building relationships with customers Fluent Spanish (for our LATAM merchants!) SQL - you can pull and read your own data to monitor account health, rather than waiting on an analyst Comfortable being the person who owns an outcome rather than working a queue You don't need a payments background. You'll learn that here, and we'll support you on the payments side while you build that up. Find more English Speaking Jobs in United Kingdom on Arbeitnow
| Role | Partner Success Manager |
|---|---|
| Company | Tab |
| Location | London |
| Type | contract |
| Compensation | Not disclosed |
| Deadline | Rolling |
Typical process for this type of role
A general guide — the exact steps for this specific listing may vary; check the original posting for details.
- 1ApplicationSubmit your resume through the apply link.
- 2ScreeningRecruiter reviews your background against the role.
- 3AssessmentA technical test, assignment, or coding round, depending on the role.
- 4Interview(s)One or more rounds with the hiring team.
- 5OfferOffer letter with compensation and start date.
Before you apply
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