Staff User Researcher

Coinbase is a company operating in the cryptocurrency and financial services sector, focused on increasing economic freedom through digital asset infrastructure. As a Staff User Researcher within the Platform Design and Research team, you will lead the research vision for foundational systems, including payments, identity, developer experience, and compliance tools. The role involves a dual focus on research strategy and hands-on design, requiring you to translate complex, ambiguous problem spaces into actionable product opportunities. You will manage recurring internal customer satisfaction programs, conduct mixed-methods research with technical stakeholders, and influence product roadmaps through evidence-based insights. This position is suited for a seasoned professional with over a decade of experience in user research and product design, particularly in technical or platform-scale environments. You will be expected to mentor cross-functional teams, contribute to design systems, and maintain high standards for research rigor and design craft. The role requires expert-level proficiency in prototyping tools and a proven ability to communicate strategic findings to executive leadership. You will work in a remote-first environment that includes periodic in-person working sessions.