Greenhouse ·
full-timeAI Solutions Engineer, People & Culture
Zscaler · Bellevue, Washington, USA; Santa Clara, California, USA
Zscaler is a cybersecurity firm that delivers a Zero Trust Exchange platform to secure users, devices and applications across its global cloud infrastructure. The AI Solutions Engineer, People & Culture role is a hybrid position based either in Santa Clara, California or Bellevue, Washington, reporting to the AI Transformation Director within the Global People & Culture organization. In this role you will design, build and govern AI agents using tools such as Gemini agent builder, Claude, Codex and MCP integrations, working closely with HR subject‑matter experts to encode their expertise into safe, adoptable solutions. You will also redesign HR workflows to address underlying process issues, monitor agent performance, drive adoption and partner with the AI Center of Excellence and Forward Deployed Engineering teams to establish governance standards. The ideal candidate is a pragmatic builder with a proven track record of shipping GenAI agents, strong technical fluency in agent architecture, prompt design, evals and MCP systems, and a talent for teaching and change management while being mindful of the sensitivities of people data.
Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform. We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler. We are looking for an AI Solutions Engineer, People & Culture to join our team. This is a hybrid role (in office Tuesday-Thursday) in our Santa Clara, CA HQ or Bellevue, WA office, reporting to the AI Transformation Director in the Global People & Culture Organization. Human Resources is being transformed around Human + AI optimization, and you will be the driving force behind this transformation. Part builder, part co-builder, and part teacher, you will spearhead our transition to an AI-native HR function by encoding the judgment of our best practitioners into safe, governed agents that seamlessly integrate with human ingenuity to unlock unprecedented outcomes. What you’ll do (Role Expectations) Design, deploy, and continuously improve the most impactful and high-risk agents using Gemini agent builder, Claude, Codex, and MCP integrations, owning the full maturity path from initial prototype to a hardened, governed product Pair deeply with subject matter experts—from compensation analysts to recruiters—to build domain-specific agents, transferring your technical craft so they can independently maintain and evolve their own tools Redesign workflows from the inside out to ensure we solve fundamental process issues rather than simply automating a broken system Operate what you ship as a true product owner by monitoring adoption, diagnosing failures, and guiding stakeholders to turn skeptics into sponsors Partner closely with the AI Center of Excellence and Forward Deployed Engineering team to solve the hardest technical integration challenges on shared rails, as well as co-create mature governance standards Who You Are (Success Profile) You are a “Figure-it-out” person who navigates ambiguity with ease and addresses fundamental process issues rather than bolting AI onto the current state You are technically fluent and a proven builder with a portfolio of shipped, adopted GenAI agents, hands-on with skills, MCPs, data, automations, prompt design, and evals You are a force multiplier who teaches as you work, measuring your success by the new capabilities you leave behind in others You are a champion of adoption and change management who brings stakeholders along and ensures deployments stick in real-world applications You are deeply aware of the risks associated with people data, building with care while defining the long-term playbook for an AI-native HR function What We’re Looking for (Minimum Qualifications) Demonstrated hands-on experience building AI agents, automations, or tools that changed how real work gets done Technical fluency sufficient to design agents architecture and instructions, work with MCPs and governance systems, and evaluate outputs at the system level without needing engineering handholding. Track record of taking solutions from problem identification through real adoption while simultaneously upskilling others through training, enablement, or sustained co-working Highly autonomous, self-directed, and comfortable operating as a senior individual contributor in a domain being invented in real time What Will Make You Stand Out (Preferred Qualifications) Sit at the rare intersection of engineering depth and HR practice, ensuring we avoid both technically correct agents that the field ignores and HR prototypes that do not scale Possess a deep understanding of how to balance cutting-edge agent building with the practical realities, risks, and sensitivities of HR operations Drawn to early-stage, high-impact opportunities and eager to be a primary author of the playbook for AI-native HR #LI-RL2 #LI-Hybrid Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or tra
| Role | Applied AI Architect, HR |
|---|---|
| Company | Zscaler |
| Location | Bellevue, Washington, USA; Santa Clara, California, USA |
| Type | full-time |
| Compensation | Not disclosed |
| Posted | 2026-10-21 |
| Deadline | Rolling |
Typical process for this type of role
A general guide — the exact steps for this specific listing may vary; check the original posting for details.
- 1ApplicationSubmit your resume through the apply link.
- 2ScreeningRecruiter reviews your background against the role.
- 3AssessmentA technical test, assignment, or coding round, depending on the role.
- 4Interview(s)One or more rounds with the hiring team.
- 5OfferOffer letter with compensation and start date.
Before you apply
0/4AI Solutions Engineer, People & Culture at Zscaler: frequently asked questions
- What is the salary for this role?
- Zscaler has not stated compensation in the listing. Check the original posting or ask during the application process.
- Is the AI Solutions Engineer, People & Culture position remote, hybrid or onsite?
- The listing gives Bellevue, Washington, USA; Santa Clara, California, USA as the location and does not state a work mode.
- What is the application deadline?
- Zscaler has not listed a fixed deadline, so apply early in case the opening is filled.
- How do I apply for the AI Solutions Engineer, People & Culture role?
- Use the Apply button on this page. It opens the original listing on job-boards.greenhouse.io, where you submit your application with the company.
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['Heavy travel required', '5+ years experience']