Director, Growth Multiplier (salesforce Practice)

Salesforce · India - Hyderabad

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. The Experience We are seeking an exceptional Director of Delivery Management of Professional Services to lead our Global Delivery Centre. This is a senior leadership role for someone who is an equal parts delivery leader & growth driver — someone who does not just run a services organisation but actively multiplies its impact. You will combine deep Salesforce delivery expertise with a growth mindset, executive presence, and the relentless persistence to grow the team’s reputation as a centre of excellence. You will be a key member of the Leadership Team of the Strategic New & Emerging Technology practice, accountable for both the quality of delivery and the strategic building & expansion of our practice. The ideal candidate brings 18+ years of consulting or professional services experience, a passion for innovation, and a proven track record of scaling teams, winning business, and driving measurable customer outcomes. As a Director of Professional Services, you should have expertise in building strong competency in building and scaling Salesforce’s New & Emerging Technology cloud capabilities and delivering high value to customers. Should have pre-sales management experience with a deep knowledge of enterprise sales cycles. Should have Salesforce project implementation experience with the different engagement models. What You'll Actually Be Doing Act as a growth multiplier — raise the ceiling of what the team believes is possible, create conditions where talented people do their best work, and leave every person better than you found them. Build, manage, and continuously grow a world-class professional services team with the right talent and organizational structure. Bring a genuine sales mindset to a delivery leadership role — actively hunt for new opportunities & open doors with persistence and creativity. Proven track record of demonstrating GTM impact. Provide hands-on leadership, technical direction, and mentorship to maintain a high-performing, highly engaged team with maximum utilisation. Present compelling solutions and proposals to internal and external stakeholders, including executive leadership and prospective clients. Identify, develop, and elevate next-generation leaders while fostering a high-performance, growth-oriented culture across distributed, geographically diverse teams. Hire exceptional talent and manage performance to ensure meaningful career growth opportunities. Embody company values and set the standard for exemplary, inclusive leadership. Oversee successful delivery of complex Salesforce implementations across multiple engagement models, ensuring customer satisfaction and value realisation. Drive Enterprise AI Delivery & Readiness by shaping the strategic consulting roadmaps for predictive and generative AI deployments, ensuring cross-functional project alignment while mitigating risk and governance constraints at a portfolio level Establish high-level discovery and consulting governance frameworks; guiding engagement teams to validate business transformation assumptions and leverage advanced LLMs like Claude to simulate delivery models and proactively address execution edge cases Champion an organizational AI-first delivery methodology, driving the integration of advanced AI tools, project accelerators, and agentic evaluation frameworks to optimize execution velocity and elevate consulting quality across all practice programs Drive a culture of continuous innovation, challenging the team to evolve delivery approaches and maximise the value of Salesforce products for clients. Lead through thought leadership, industry visibility, partner engagement, and a reputation for delivery excellence that makes clients want to work with us and talent want to join us. Champion GDC capabilities internally and externally; position the centre as a strategic asset and a differentiator in contested sales situations. Build and foster stronger collaboration with Regional Salesforce Professional Services teams and broader ecosystem partners. Drive the Product & Engineering feedback loop for Customers as OneSalesforce program by fostering stronger relationships and collaboration with Product & Eng