Greenhouse ·
full-timeIncident Manager, Safeguards
Anthropic · San Francisco, CA | New York City, NY | Washington, DC
Anthropic is an AI research and safety company focused on developing reliable, interpretable, and steerable artificial intelligence systems. The Incident Manager, Safeguards role is responsible for overseeing the lifecycle of incidents related to the safety and responsible deployment of AI models. The day-to-day work involves acting as an incident commander, assessing the severity of issues, and coordinating cross-functional responses across legal, communications, policy, security, and engineering teams. You will manage an on-call queue, triage urgent requests, and lead post-incident reviews to identify actionable improvements. A significant aspect of this role includes drafting runbooks, automating routine incident response tasks, and providing concise, accurate updates to leadership. Candidates should be prepared for exposure to potentially sensitive or disturbing content and must be available for rotating after-hours and weekend coverage. This position is well-suited for professionals with a background in trust and safety, platform integrity, or crisis management who excel at making high-pressure decisions and managing complex, multi-stakeholder operational processes.
Education
- Level: Bachelor's degree
Key Skills
Notes
['After-hours and weekend incident coverage on a rotating basis', 'Rotating on‑call queue for urgent Safeguards requests']
About the Role Anthropic’s Safeguards team ensures AI systems are deployed safely and responsibly. The Incident Manager leads Safeguards incidents from declaration through closure, assesses severity, coordinates cross‑functional responders, and oversees the on‑call queue. Responsibilities Serve as incident commander for Safeguards incidents Assess incident qualification, propose severity, and coordinate Legal, Communications, Policy, Threat Intelligence, Security, Engineering, and research teams Track inputs, maintain facts, and provide regular updates to executives Ensure Legal, Communications, and Public Policy are consulted before decisions Run post‑incident reviews, assign action items, and track closure Oversee the on‑call queue during rotation, triage requests, and recognize incident triggers Participate in after‑hours and weekend incident coverage on a rotating basis Scope and deliver projects to improve incident response (automation, readiness, metrics) Draft and maintain runbooks and standard operating procedures Work with Safeguards engineers to automate or reroute requests via decision rules Maintain incident records and performance metrics Requirements Experience running incidents or urgent escalations in trust and safety, security, platform integrity, crisis management, or a comparable field Hands‑on experience with abuse, fraud, or coordinated malicious activity incidents Ability to make clear decisions under time pressure and document reasoning Strong written communication for executive updates Experience coordinating cross‑functional teams without direct authority Proven ability to improve operational processes and identify automation opportunities Willingness to perform hands‑on queue work regularly
Skills for this role
Required skills
Also mentioned in the listing
| Role | Incident Manager, Safeguards |
|---|---|
| Company | Anthropic |
| Location | San Francisco, CA | New York City, NY | Washington, DC |
| Type | full-time |
| Compensation | Not disclosed |
| Posted | 2026-10-24 |
| Deadline | Rolling |
Typical process for this type of role
A general guide — the exact steps for this specific listing may vary; check the original posting for details.
- 1ApplicationSubmit your resume through the apply link.
- 2ScreeningRecruiter reviews your background against the role.
- 3AssessmentA technical test, assignment, or coding round, depending on the role.
- 4Interview(s)One or more rounds with the hiring team.
- 5OfferOffer letter with compensation and start date.
Before you apply
0/4Incident Manager, Safeguards at Anthropic: frequently asked questions
- Who can apply for the Incident Manager, Safeguards role at Anthropic?
- The listing asks for Bachelor's degree; freshers are welcome.
- What skills does the Incident Manager, Safeguards role require?
- The listing highlights Incident Management, Crisis Management, Trust & Safety, Security, Automation, Runbook Development, Metrics Tracking, Stakeholder Coordination. Show each of these in a project or past role on your resume.
- What is the salary for this role?
- Anthropic has not stated compensation in the listing. Check the original posting or ask during the application process.
- Is the Incident Manager, Safeguards position remote, hybrid or onsite?
- The listing gives San Francisco, CA | New York City, NY | Washington, DC as the location and does not state a work mode.
- What is the application deadline?
- Anthropic has not listed a fixed deadline, so apply early in case the opening is filled.
- How do I apply for the Incident Manager, Safeguards role?
- Use the Apply button on this page. It opens the original listing on job-boards.greenhouse.io, where you submit your application with the company.
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