Greenhouse ·
full-timeManager, Customer Enablement - Figma Weave (new York, United States)
Figma · New York, NY
Figma is a collaborative design platform that enables teams to create, prototype, and iterate on products in real time, integrating AI features to support creative workflows. The Manager, Customer Enablement will head a group of Customer Experience Managers who work with Figma Weave’s enterprise customers to drive product adoption and value. Day‑to‑day responsibilities include setting team goals, coaching and developing individual contributors, refining playbooks, and ensuring operational efficiency through process and tooling improvements. The role requires regular cross‑functional collaboration with sales, support, product, and marketing, as well as occasional direct customer interaction to handle escalations and convey feedback into product strategy. Ideal candidates have three or more years of formal people‑management experience in customer success or a similar post‑sales function, at least five years of overall experience in high‑growth SaaS environments, and a strong customer‑first mindset. Strong communication, strategic thinking, and the ability to scale teams through change are essential, while familiarity with design or creative workflows is a plus.
Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! We're building the next chapter of AI-native craft and creativity - where craft and technology meet. Our unified platform bridges the gap between AI capabilities and human creativity, and lets professional creatives and designers harness the power of the world’s leading AI models without losing precision, expression, or soul. Together, we’re building tools that help people move faster without sacrificing quality, precision, or craft — a platform where AI supports creativity instead of flattening it. Our team of Customer Experience Managers (CEMs) work closely with some of Figma Weave’s largest customers to drive engagement, adoption, and value realization. Now, we’re looking for an experienced and passionate leader to help scale this function globally. As the Manager, Customer Enablement, you will lead a team of CEMs who partner deeply with Weave’s customers. You’ll help shape the strategy of the CEM team, coach and develop individual contributors, and contribute to the broader goals of Weave’s Customer Experience organization. We’re seeking someone who has helped scale post-sales functions in high-growth SaaS environments and is deeply motivated by helping customers succeed and realize business value by using our platform. If you’re energized by enabling and developing customer-facing teams, and you have a background in SaaS and/or product design and development tools, we’d love to hear from you. This is a full time role that will be based in our New York hub. What you’ll do at Figma Weave: Lead, manage, and grow a team of high-performing CEMs Set clear goals and expectations, provide mentorship and coaching, and support career development Partner with Sales, Support, Product, and Marketing to ensure customer needs are met and exceeded Refine and scale playbooks and best practices for CEMs Drive operational excellence through team processes, tooling, and reporting Ensure the team is delivering exceptional value and experience across our enterprise customer base Regularly engage directly with customers and act as an escalation point when required (while this is a leadership role, we expect this role to include strong player-coach dynamics) Represent the voice of the customer internally and influence product strategy We'd love to hear from you if you have: 3+ years of formal people management experience in Customer Experience, Customer Success, or a similar post-sales function 5+ years of total experience in customer-facing roles within high-growth SaaS companies A customer-first mindset with strong strategic thinking and execution capabilities A proven ability to lead, inspire, and scale teams, especially through growth and change, and a passion for building inclusive, thoughtful, and high-performance team cultures Excellent communication skills, with the ability to connect with a wide range of internal and external personas While it’s not required, it’s an added plus if you also have: Familiarity with post-production, creative workflows, or Figma / Weave itself Experience in a similar role at a creative, design, collaboration, or productivity-focused SaaS company A background in VFX, post-production, Creative, UX/UI, Design Ops, or Frontend Development At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Pay Transparency Disclosure Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location. Figma offers equity to employees, as well as a competitive package of additional benefits, including health, dental, and vision coverage; retirement benefits with company contributions; parental leave and reproductive or family planning support; mental health and wellness benefits; and paid time off. Figma provides paid sick leave, holidays, and other leave benefits in compliance with applicable federal, state, and local laws, including the requirements of the Washington Minimum Wage Act and related regulations. Exempt employees are eligible for employer‑provided paid flexible PTO in addition to fle
| Role | Manager, Customer Enablement - Figma Weave (new York, United States) |
|---|---|
| Company | Figma |
| Location | New York, NY |
| Type | full-time |
| Compensation | Not disclosed |
| Posted | 2026-10-26 |
| Deadline | Rolling |
Typical process for this type of role
A general guide — the exact steps for this specific listing may vary; check the original posting for details.
- 1ApplicationSubmit your resume through the apply link.
- 2ScreeningRecruiter reviews your background against the role.
- 3AssessmentA technical test, assignment, or coding round, depending on the role.
- 4Interview(s)One or more rounds with the hiring team.
- 5OfferOffer letter with compensation and start date.
Before you apply
0/4Manager, Customer Enablement - Figma Weave (new York, United States) at Figma: frequently asked questions
- What is the salary for this role?
- Figma has not stated compensation in the listing. Check the original posting or ask during the application process.
- Is the Manager, Customer Enablement - Figma Weave (new York, United States) position remote, hybrid or onsite?
- The listing gives New York, NY as the location and does not state a work mode.
- What is the application deadline?
- Figma has not listed a fixed deadline, so apply early in case the opening is filled.
- How do I apply for the Manager, Customer Enablement - Figma Weave (new York, United States) role?
- Use the Apply button on this page. It opens the original listing on boards.greenhouse.io, where you submit your application with the company.
More at Figma
Other jobs at Figma
- Business Systems Architect · San Francisco, CA • New York, NY • United States
- Product Designer, Core Experience · San Francisco, CA • New York, NY • United States
- Senior Onboarding Manager, Customer Experience · Tokyo, Japan
- Technical Quality Specialist - Figma Weave (singapore) · Singapore
- Technical Support Engineer (bengaluru, India) · Bengaluru
Explore Related Placements
// similar opportunities
You might also like
Enterprise Customer Success Manager - Boston/new York
Datadog
As an Enterprise Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our largest and most stra...
Sales Manager, Enterprise — Spotify Technology
Spotify
Spotify Technology is our business-to-business software team, helping organizations improve how they build and deliver software. Our products, including Backsta...
Staff Web Engineer, Advisor Products
Robinhood
Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger gene...
Ai-native People Enablement Manager
Zscaler
Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platfo...
Forward Deployed Software Engineer, Internship - Warp Speed
Palantir
A World-Changing Company Palantir builds the world’s leading software for data-driven decisions and operations. By bringing the right data to the people who nee...
Social Media Content Creator
Duolingo
Our mission at Duolingo is to develop the best education in the world and make it universally available. It’s a big mission, and that’s where you come in! At Du...