Greenhouse ·
full-timeSenior Associate, Control Tower & Service Delivery
Flexport · Shenzhen, China
Flexport is a technology-driven logistics company focused on modernizing global trade and supply chain management. As a Senior Associate for Control Tower and Service Delivery in Shenzhen, you will play a critical role in overseeing the operational performance and service standards for high-profile clients across APAC regional origins. This position involves managing order and booking management workflows, maintaining standard operating procedures, and ensuring that internal teams are fully aligned with customer requirements through regular training and coaching. You will be responsible for monitoring key performance indicators, identifying process gaps, and collaborating with cross-functional teams to implement corrective actions. The role requires a proactive approach to supply chain value engineering, where you will analyze operational and financial data to drive service improvements and support the onboarding of new business. This position is well-suited for a logistics professional with strong analytical skills and experience in stakeholder management, who is comfortable navigating complex supply chain environments and working closely with product and technology teams to optimize service delivery.
About Flexport: At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year. The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us. At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year. The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us. The opportunity: Primary objective: To ensure service delivery of operational commitments and development plans for high profile CT (control tower - order management/booking management) customers across all APAC regional origins. Develop and maintain expert knowledge of CT customer needs and solution offering Maintain, improve and publish all documents of all allocated accounts including SOPs, instructions, vendor manuals contact list, routing guide, etc Ensure awareness and full understanding of all customer related processes and deliverables by providing regular training, coaching and guidance to internal stakeholders/Operators Establish, maintain and improve the operational controlling environment in collaboration with data analysts to ensure near real-time visibility on KPI and leading process measures. Proactively identify potential performance gaps, risks and collaborate with country teams to perform CAPA + escalate structure issues or risks related to systems (with global prod & tech team), resources and facilities. Organize prepare and conduct regular performance reviews Co-create with destination team, document and deliver improvement initiatives based on the value road map with the customers Build and maintain strong, trust based relationships with client plus our network through daily interaction Work you will do: Monitoring prod and process performance to ensure APAC team deliver against the agreed SLA - Including Collaborating with internal + external stakeholders to take corrective actions where necessary With daily operations running smoothly, proceed to review and drive tactical/strategic initiative to evolve relationships, unlock mutual values in close collaboration with CT product (e.g SCO, BC) and tech team. Regularly consult with the Business Development and Implementation team to stay abreast of opportunities that are being pursued or expected to be closed to facilitate resource planning to support successful onboarding of new business Review operational and financial performance of existing customers, seeking to improve service delivery and profitability through CT supply chain value engineering and revenue management. Collect and feedback operational/system gaps to continuously evolve our product systems, processes and implementation methodology to the benefit of our customers. What we are trying to enforce from our role and responsibility to better serve clients AND product upgrade: Aim to actively translate the CT client SLA into gateway operations and to monitor and manage performance accordingly. Seek to simplify and standardize processes and tasks, with an eye toward automating where possible. Actively gather and share feedback from operations and clients with the product and tech teams, continually closing gaps in our systems and solutions. We already have solid examples, such as requirements of trading companies and PO-level CTN/CBM data entries, which have been raised with and supported by the product and tech teams. Collaborate with destination AE/OMs on articulating the value proposition to CT clients and explore upsell opportunities e.g FAK and related solutions (e.g., Buyers consolidation). Experience: BA/BS degree Minimum 3+ years of experience in logistics, freight forwarding, supply chain, ocean carrier operations, or consulting (ocean freight knowledge is a plus) Commitment to Equal Opportunity At Flexport
| Role | Senior Associate, Control Tower & Service Delivery |
|---|---|
| Company | Flexport |
| Location | Shenzhen, China |
| Type | full-time |
| Compensation | Not disclosed |
| Posted | 2026-10-21 |
| Deadline | Rolling |
Typical process for this type of role
A general guide — the exact steps for this specific listing may vary; check the original posting for details.
- 1ApplicationSubmit your resume through the apply link.
- 2ScreeningRecruiter reviews your background against the role.
- 3AssessmentA technical test, assignment, or coding round, depending on the role.
- 4Interview(s)One or more rounds with the hiring team.
- 5OfferOffer letter with compensation and start date.
Before you apply
0/4Senior Associate, Control Tower & Service Delivery at Flexport: frequently asked questions
- What is the salary for this role?
- Flexport has not stated compensation in the listing. Check the original posting or ask during the application process.
- Is the Senior Associate, Control Tower & Service Delivery position remote, hybrid or onsite?
- The listing gives Shenzhen, China as the location and does not state a work mode.
- What is the application deadline?
- Flexport has not listed a fixed deadline, so apply early in case the opening is filled.
- How do I apply for the Senior Associate, Control Tower & Service Delivery role?
- Use the Apply button on this page. It opens the original listing on job-boards.greenhouse.io, where you submit your application with the company.
More at Flexport
Other jobs at Flexport
- Product Data Analyst · Shanghai, China
- Site Leader · Dallas Warehouse
- Commercial Graduate Trainee · Frankfurt, Germany; Hamburg, Germany
- Sales Manager · Seoul, South Korea
- Staff Senior Software Engineer, Devex SRE · Amsterdam, Netherlands
Explore Related Placements
// similar opportunities
You might also like
Account Servicing Associate
Robinhood
Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger gene...
Director Of Engineering - AI Control Tower
Servicenow
No description available.
Senior Air Planning Associate
Flexport
About Flexport: At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be ...
Senior Associate, Account Management
Flexport
About Flexport: At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be ...
Team Lead, Easyship- Control Tower- EU5
Amazon
At Amazon, we strive to be Earth’s most customer centered company where people can find and discover anything they want to buy online. We hire the world’s brigh...
GBSC Risk & Control Senior Analyst
Mastercard
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sust...