Senior Manager, Content & Knowledge Architecture

Airbnb operates a global platform connecting hosts with guests for unique stays and experiences. The Senior Manager, Content & Knowledge Architecture will lead the Content & Knowledge Management team, focusing on the emerging discipline of content engineering. This role involves designing and managing the systems that structure, store, and deliver information across the company's public Help Center, internal knowledge bases, and AI-driven applications. Day-to-day responsibilities include overseeing taxonomy and ontology, managing content tooling, and establishing governance frameworks to ensure information is scalable and consumable. The position requires a leader who can bridge the gap between content strategy and technical infrastructure, ensuring that metadata, authoring processes, and information architecture function as a cohesive unit. You will also be responsible for cross-functional coordination with product and engineering teams to align content with business developments. This role is well-suited for an experienced leader with a deep understanding of information architecture, content operations, and the technical systems that support automated knowledge retrieval and AI-focused optimization.