Greenhouse ·
full-timeSenior Technology Specialist, Executive Support
Okta · San Francisco, California
Okta is a company specializing in identity and access management infrastructure. The Senior Technology Specialist, Executive Support role is part of the Global Executive Operations team, focused on providing white-glove, high-touch technical assistance to the company's C-suite leadership. Daily responsibilities include resolving IT issues across macOS, Windows, and mobile platforms, managing AV and Zoom requirements for executive meetings and offsites, and overseeing the onboarding process for new executives. This position requires a high level of discretion, as the specialist will handle sensitive information while maintaining executive systems. Candidates will be expected to manage complex incidents, document root causes, and contribute to process improvements through knowledge sharing and runbook creation. This role is well-suited for an experienced IT professional with a background in enterprise support who possesses the composure to handle high-pressure environments. The position involves a shared on-call rotation, requiring flexibility for early morning, evening, and weekend coverage, as well as the ability to travel up to 25% of the time to support various corporate events and office locations.
Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. The Global Executive Operations (GEO) Team Global Executive Operations (GEO) is part of the Technology, Data & Intelligence (TDI) organization and provides a world-class, white-glove technology experience to Okta's executive leadership. The team delivers frictionless daily support, executive meeting and event AV, and onboarding for new executives, while also building the knowledge and enablement that keeps the wider GEO support team sharp. GEO combines high-touch service with continuous improvement, so leaders can focus on running the business. The Senior Technology Specialist, Executive Support Opportunity Reporting to the Manager, Executive Support, this role will provide discreet, first-touch technology support to Okta's C-suite executives and their executive assistants across tickets, Slack, walk-ups, and email. You will support high-visibility meetings and offsites, drive a tailored onboarding experience for new executives, and troubleshoot across macOS, Windows, and mobile devices. You will also share on-call coverage, create knowledge content, and help lead problem management and process improvements. The ideal candidate has an executive presence, stays calm under pressure, and is comfortable with flexible hours, including early mornings, late nights, and weekends. What you'll be doing Deliver: daily onsite and remote IT support for executives and EAs through ServiceNow, Slack, walk-ups, and email, with a focus on first-touch resolution and SLA performance. Support: white-glove AV and Zoom for executive sessions, leadership offsites, and smaller gatherings in corporate event spaces, onsite and remotely. Onboard: new executives with a personalized Day 1 experience so they are fully set up for success. Troubleshoot: macOS, Windows, iOS, and Android issues, including corporate security alignment and device performance. Investigate: complex incidents, document root causes in RCAs, and find process changes that improve productivity for executives and the support team. Join: a shared on-call rotation for critical executive escalations, including early morning, late night, and weekend coverage. Create: knowledge articles, runbooks, and short videos that enable the GEO support team and executive customers. Contribute: to Workplace Technology projects and travel up to 25% of the time to other Okta offices or offsite events. What you'll bring to the role 5+ years in enterprise IT support, workplace technology, systems support, or a related technical field. Hands-on, advanced troubleshooting across Mac and PC hardware. Working knowledge of heavily SaaS-based environments, including managing role-based access control (RBAC). Comfort supporting C-suite leaders in high-touch corporate settings. Know-how running AV events, Zoom Rooms, Zoom, and Zoom Phone in corporate spaces. Deep technical range across endpoint management, identity and access, collaboration platforms, networking, and video conferencing or workplace AV. Discretion and integrity in confidential, high-pressure situations, with the composure to stay decisive. A track record of mentoring junior engineers, documenting technical standards, or building reusable cross-training. And extra credit if you have experience in any of the following! Expertise in enterprise AV, video conferencing, live-event technology, or executive meeting environments. Experience with automation, scripting, AI-enabled support, or other tools that reduce repetitive work and improve support quality. #P6348_3591464 #LI-MC1 Below is the annual base salary range for candidates located in San Francisco Bay Area. Your actual base salary will depend on factors such as your skills, qualifications, experience, and work location. In addition, Okta offers equity (where applicable), bonus, and benefits, including health, dental and vision insurance, 401(k), flexible spending account, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program please visit: https://rewards.okta.com/us . The annual base salary range for this position for candidates located in the San Francisco Bay area is between: $103,000 — $142,000 USD The Okta Experience Supporting Your Well-Being Driving Social Impact Developing Talent and Fostering Connection + Community We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an
| Role | Senior Technology Specialist, Executive Support |
|---|---|
| Company | Okta |
| Location | San Francisco, California |
| Type | full-time |
| Compensation | Not disclosed |
| Posted | 2026-10-22 |
| Deadline | Rolling |
Typical process for this type of role
A general guide — the exact steps for this specific listing may vary; check the original posting for details.
- 1ApplicationSubmit your resume through the apply link.
- 2ScreeningRecruiter reviews your background against the role.
- 3AssessmentA technical test, assignment, or coding round, depending on the role.
- 4Interview(s)One or more rounds with the hiring team.
- 5OfferOffer letter with compensation and start date.
Before you apply
0/4About Okta
Okta, Inc. is an Identity-as-a-Service (IDaaS) company founded in 2009 and based in San Francisco. The company provides identity and access management solutions for workforces, customers, and AI agents. Its offerings include the Okta Platform for governance and the Auth0 Platform for authentication. Okta’s services are designed to secure human and machine identities, helping organizations manage access across their digital ecosystems. The company serves a diverse client base, including major government agencies and two-thirds of the Fortune 100, supporting thousands of organizations globally in securing their business operations and digital infrastructure.
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