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full-timeCommercial & Retention Manager
Goodlord · Sheffield
Goodlord operates a digital platform designed to simplify the rental process for letting agents, landlords, and tenants. As a Commercial & Retention Manager, you will be responsible for managing a large portfolio of small and medium-sized business clients to protect and grow annual recurring revenue. Your day-to-day work will involve leading end-to-end commercial negotiations, managing renewals, and identifying opportunities for upsells and cross-sells. You will be expected to balance automated processes with high-impact human intervention, utilizing CRM tools like Salesforce and Planhat to track renewal pipelines and mitigate churn risks. This role requires close collaboration with the customer experience team to leverage data-driven insights for proactive account management. This position is well-suited for a commercially-minded professional with a proven track record in account management or similar customer-facing roles. The ideal candidate possesses strong negotiation skills, the ability to manage high-volume portfolios efficiently, and the judgment to navigate complex commercial discussions while maintaining a focus on long-term customer retention and revenue growth.
📍 Sheffield Hybrid - 3 days per week in office (2 of which will be Tues/Weds, 3rd day being either side of this), 2 working remotely. We’re looking for an autonomous, commercially-minded Commercial & Retention Manager to protect and grow ARR across our SMB customer base. Reporting to the Head of Account Management, you’ll lead on renewals, retention, and expansion - blending automated processes with smart, high-impact human intervention. The Opportunity: Own and protect ARR across a large SMB portfolio, driving renewal retention and identifying incremental growth opportunities. Partner closely with the Customer Experience team to leverage key customer insights and tackle underlying churn risks or upsell triggers. Lead commercial negotiations end-to-end, crafting tailored solutions through multi-year deals, renewal uplifts, and product cross-sells. Maintain a clear, prioritised pipeline of upcoming renewals and retention risks using data-driven insights and CRM automation. What we need from you: Proven commercial experience in Account Management or a similar customer-facing role with a track record of meeting ARR targets. Strong negotiation skills and confident commercial judgment - knowing when to hold firm, when to negotiate, and when a concession makes sense. Track record of identifying and converting upsell/ cross-sell opportunities while proactively managing retention and churn risks. Excellent organisational skills to manage high-volume portfolios using data, prioritisation, and rigorous CRM discipline (we use Salesforce and Planhat). Our mission: Two in five people in the UK rent their homes. Goodlord's mission? To be the gold standard platform for renting 🌎 We started Goodlord because we wanted to make renting simple and transparent for everyone involved: the agent, the landlord, and the tenant. We knew Generation Rent would lead to more tenants, with higher digital expectations and we were confident we could provide a solution 🏠 Like all scale-ups it’s been a bit of a rollercoaster journey, but we’re now stronger than ever, with around 3,000 letting agents using the platform, exciting and varied products and 350+ Goodlordians across the group supporting the mission! 💚 Why you'll love being a Goodlordian Aside from the role, the people, our culture and our mission, we have some other things that make Goodlord a pretty awesome place to be. Here’s a few favourites amongst Goodlordians (check out our careers page for more info). Grow with Goodlord: your development is important to us, that’s why we are Great Place to Work - certified . Have a goal in mind? Share it with us so we can use some of our annual development fund to support it. We guarantee you’ll learn loads and develop both personally and professionally! Your well-being matters: bi-weekly coaching with Sanctus to provide Goodlordians with a safe place to talk and support your mental health 25 days holiday (plus UK Bank holidays) plus 1 day per full holiday year up to 32 days: We believe regular breaks are essential for well-being and we encourage (some may say expect!) all Goodlordians to take full advantage of their annual leave entitlement. Supporting your family: we offer Goodlordians of all genders a generous 3 months of fully-paid time off to look after their new arrivals Our team: we’re an energetic, sociable, and talented bunch who are super passionate about what we do and determined to make a difference. We’re all in it together, we learn from each other, we’re genuine and we don’t have time for politics What’s next? If you’re ready to help us on our mission to be the gold standard platform for renting, then click apply (2-3 minutes)! A full job spec is available on request. Goodlord wants applicants from all backgrounds and walks of life; we are an equal opportunity employer committed to creating an inclusive environment. Creating a space where everyone feels included is central to who we are. Because we're an open book and we learn from each other, we actively champion diverse perspectives and unique life experiences. If there is anything you need to participate fully in the interview process, we'd love to hear about that too - please include it in your application. ** Please note, as we are regulated by the Financial Conduct Authority, all Goodlordians are required to pass a thorough referencing check via Experian before joining the team. We will only ask for references at the point of making an offer. No agencies please - we have tried and trusted partners we would turn to should we require support. Find Jobs in United Kingdom on Arbeitnow
| Role | Commercial & Retention Manager |
|---|---|
| Company | Goodlord |
| Location | Sheffield |
| Type | full-time |
| Compensation | Not disclosed |
| Deadline | Rolling |
Typical process for this type of role
A general guide — the exact steps for this specific listing may vary; check the original posting for details.
- 1ApplicationSubmit your resume through the apply link.
- 2ScreeningRecruiter reviews your background against the role.
- 3AssessmentA technical test, assignment, or coding round, depending on the role.
- 4Interview(s)One or more rounds with the hiring team.
- 5OfferOffer letter with compensation and start date.
Before you apply
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