Greenhouse ·
full-timeOvernight Remote Customer Experience Representative, Robinhood Concierge
Robinhood · Denver, CO
Robinhood operates a financial technology platform that enables users to trade stocks, options, cryptocurrencies and other securities without commission fees. The Overnight Remote Customer Experience Representative role on the Concierge team focuses on delivering specialized support to Robinhood’s most active and high‑value customers. Day‑to‑day responsibilities include handling inbound and outbound interactions to resolve complex issues related to multi‑leg options, margin trading, crypto and futures, providing clear guidance on investment products, and documenting feedback to help improve the platform. Representatives build long‑term relationships by proactively reaching out to customers, educating them about features, and identifying early signs of problems. They collaborate with internal teams to share insights and refine outreach strategies. Success is measured by meeting conversation‑based targets, maintaining high satisfaction scores, and demonstrating confidence with advanced brokerage products. The position requires at least three years of brokerage or licensed financial services experience, an active FINRA Series 7 and Series 63 license, and preferably Series 3 and Series 66, along with strong communication skills and a passion for customer advocacy.
Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading. About the team + role We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards. Robinhood's Customer Experience team is committed to providing an outstanding customer experience. In your role as a Concierge Desk Representative, you will be empowered to help our most active customers with some of their most complex issues and seek to develop long lasting relationships. In particular, your work will strive to resolve all issues experienced by our most engaged customers. Your job is not only to help our customers with the issues they encounter, but to proactively engage this subset of customers to educate, add value, and attempt to address early indications of problems. You will help us learn as a company from each interaction, so that we can make our customer's experience, using our products, as seamless as possible. As a Representative for the Concierge team, you'll be the company's voice and will use exceptional empathy and product expertise to ensure our users feel understood and valued. Your mission will be to solve customer issues efficiently and effectively, while proactively connecting with them throughout the day. This role is based in our Denver, CO, and Westlake, TX office(s), with in-person attendance expected 5 days per week during the onboarding period and fully remote after that period but within a commutable distance from the office. At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams. What you’ll do Provide exceptional support to high-value clients by resolving complex issues efficiently, while demonstrating empathy and a deep understanding of their needs. Conduct personalized, goal-oriented conversations with customers to understand and support their financial journeys. Provide clear, compliant, and confident guidance across a range of investment products and strategies. Serve as a trusted point of contact for customers navigating complex financial tools including multi-leg options, margin, crypto, and futures. Consistently deliver high customer satisfaction, tracked through customer feedback. Share insights and themes from customer interactions with internal teams to improve products and services. Collaborate with peers to optimize outreach strategies and support workflows. Success in This Role Looks Like Meeting or exceeding targets for goal-based customer conversations . Maintaining high customer satisfaction ratings through empathetic, solution-oriented service. Demonstrating subject matter confidence across advanced brokerage products. Acting as a knowledgeable and trusted voice of the customer within Robinhood. What you bring 3+ years of experience at a brokerage or within a licensed financial services environment. FINRA Series 7 and 63 required. FINRA Series 3 and Series 66 licenses are preferred and must be obtained within a certain amount of days of employment if not already held. Solid proficiency in multi-leg options strategies, margin trading, cryptocurrencies, and futures . Excellent verbal and written communication skills—able to translate complex topics clearly and effectively. Passionate about customer advocacy, financial literacy, and building long-term relationships. Adaptable and self-motivated in a fast-paced, constantly evolving environment. Experience with CRM tools and feedback systems (e.g., Salesforce, Slack). What we offer Challenging, high-impact work to grow your career Performance driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching Best in class benefits to fuel your work, including 100% paid health insurance for employees with 90% coverage for dependents Lifestyle wallet - a highly flexible benefits spending account for wellness, learning, and more Employer-paid life & disability insurance, fertility benefits, and mental health benefits Time off to recharge including company holidays, paid time off, sick time, parental leave, and more! Exceptional office experience with catered meals, events, and comfortable workspaces. In addition to the base pay range listed below, this role is also eligible for bonus opportunities + b
| Role | Overnight Remote Customer Experience Representative, Robinhood Concierge |
|---|---|
| Company | Robinhood |
| Location | Denver, CO |
| Type | full-time |
| Compensation | Not disclosed |
| Posted | 2026-10-07 |
| Deadline | Rolling |
Typical process for this type of role
A general guide — the exact steps for this specific listing may vary; check the original posting for details.
- 1ApplicationSubmit your resume through the apply link.
- 2ScreeningRecruiter reviews your background against the role.
- 3AssessmentA technical test, assignment, or coding round, depending on the role.
- 4Interview(s)One or more rounds with the hiring team.
- 5OfferOffer letter with compensation and start date.
Before you apply
0/4Overnight Remote Customer Experience Representative, Robinhood Concierge at Robinhood: frequently asked questions
- What is the salary for this role?
- Robinhood has not stated compensation in the listing. Check the original posting or ask during the application process.
- Is the Overnight Remote Customer Experience Representative, Robinhood Concierge position remote, hybrid or onsite?
- The listing marks this role as remote, with Denver, CO as the location.
- What is the application deadline?
- Robinhood has not listed a fixed deadline, so apply early in case the opening is filled.
- How do I apply for the Overnight Remote Customer Experience Representative, Robinhood Concierge role?
- Use the Apply button on this page. It opens the original listing on boards.greenhouse.io, where you submit your application with the company.
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