Europe Arbeitnow ·
full-timeProduct Manager (ccaas) - French Speaking
Kaluza · Paris, Paris
Kaluza is an energy intelligence platform that utilizes data, AI, and real-time decision-making to help energy retailers manage the transition to clean, electrified energy. As a Product Manager for the Customer Care value stream, you will focus on the company's contact centre solutions, specifically supporting major French clients like ENGIE. Your day-to-day responsibilities involve leading the product strategy and roadmap for Contact Centre as a Service (CCaaS) and case management tools, balancing global platform capabilities with specific local requirements for the French market. You will work closely with engineering, design, and data teams to implement AI-driven features that enhance agent productivity and customer experience. The role requires tracking operational metrics such as Average Handle Time, First Contact Resolution, and Net Promoter Score to ensure commercial value. This position is ideal for an experienced product leader with a background in enterprise SaaS and a deep understanding of contact centre operations. Success in this role requires fluency in both French and English, as you will act as the primary product liaison for enterprise stakeholders, translating complex business needs into scalable, high-value technical solutions.
Job title: Product Manager Location: Paris — Hybrid - 3 days in office Salary: €45,600 - €57,000 Team: Product Management - Customer Care Value Stream Reporting to: Head of Product This role is based in France and requires the successful candidate to be based in or willing to relocate to France. Fluent French and English (spoken and written) are essential for this position. At this time, we are not able to offer visa sponsorship for this role. We are committed to building a diverse, global team and our sponsorship policy is evaluated on a role-by-role basis. We encourage you to keep an eye on our careers site to stay informed about future opportunities where we are able to offer visa sponsorship Please submit your profile in English. Kaluza is the Energy Intelligence Platform, turning energy complexity into seamless coordination. We help energy companies overcome today's challenges while accelerating the shift to a clean, electrified future. Leveraging Data, AI, and real-time decision-making we turn energy complexity into growth opportunities for our partners. By combining predictive algorithms with human-centred design, Kaluza makes clean energy dependable and affordable. With teams across Europe, North America, Asia and Australia, and a joint venture with Mitsubishi Corporation in Japan, we power leading companies including OVO, AGL and ENGIE, as well as innovators like Volvo and Volkswagen. Where in the world of Kaluza will I be working You will be specifically working with the team building out our contact centre solution and the Kaluza Agent Experience (KAE). Our Customer Care platform powers AI-driven, cost-efficient service operations for global energy retailers, enabling personalised customer experiences across contact centres, digital channels, and case management. This role is mission-critical to Kaluza’s vision. You will lead the product strategy, delivery, and client outcomes for Kaluza’s Customer Care solutions for ENGIE France , while contributing to the evolution of our Global Core capabilities. What will I be doing? As the Customer Care Product Manager, you are accountable for the outcomes delivered by your product. You will ensure design and engineering teams have absolute clarity on priorities and scope to drive meaningful results for end users and commercial value. You will: Lead Product Strategy: Own the Customer Care product strategy and roadmap for Kaluza clients in France, balancing Global Core reuse with specific French localisation requirements. Build High-Value Solutions: Develop our suite of tools for the Contact Centre Solution, including CCaaS (Contact Centre as a Service) and Case Management, to enable efficient, high-value conversations. Drive AI Innovation: Utilise the latest AI technology to automate and personalise the customer experience and champion agent productivity tools. Foster Client Partnerships: Act as the senior product counterpart to client stakeholders (such as ENGIE), leading workshops and translating their needs into scalable capabilities. Execute & Optimise: Lead cross-functional teams (engineering, design, data, and commercial) to ensure efficient delivery, removing blockers and resolving cross-team dependencies. Deliver Operational Excellence: Define and track key contact centre metrics such as AHT, FCR, CSAT, and NPS to ensure solutions deliver measurable cost-to-serve improvements. Is this the job for me? You are the right person for us if you: Have significant product leadership experience in enterprise SaaS and have worked in agile product organisations. Possess deep knowledge of contact centre operations and agent workflows. Have experience working with French enterprise client
| Role | Product Manager (ccaas) - French Speaking |
|---|---|
| Company | Kaluza |
| Location | Paris, Paris |
| Type | full-time |
| Compensation | Not disclosed |
| Deadline | Rolling |
Typical process for this type of role
A general guide — the exact steps for this specific listing may vary; check the original posting for details.
- 1ApplicationSubmit your resume through the apply link.
- 2ScreeningRecruiter reviews your background against the role.
- 3AssessmentA technical test, assignment, or coding round, depending on the role.
- 4Interview(s)One or more rounds with the hiring team.
- 5OfferOffer letter with compensation and start date.
Before you apply
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