Greenhouse ·
full-timeSenior Manager, Affirm Bank Operations Enablement
Affirm · Remote US
Affirm is a fintech company that offers point‑of‑sale installment loans and payment solutions, allowing consumers to pay for purchases over time with transparent terms. The Operations team builds the infrastructure that supports these products, focusing on customer experience, fraud prevention, and scalable processes. As a Senior Manager in Bank Operations Enablement, you will help launch and run Affirm’s newly chartered bank. Day‑to‑day work includes owning the configuration and administration of the Finxact core banking system, overseeing the Savana digital banking platform, and directing deposit and lending operations such as Federal Reserve balancing, ACH/wire approvals, loan funding, and settlement. You will design operating models, lead user‑acceptance testing, manage vendor relationships, and maintain control environments that satisfy BSA/AML, OFAC, and other regulatory requirements. Partnering with servicing, compliance, and technology teams, you will ensure smooth launches, ongoing stability, and continuous improvement of the bank’s core services. The role suits professionals with deep experience in core banking systems, deposit and lending operations, regulatory compliance, and process improvement, who can lead cross‑functional initiatives and drive operational excellence in a fast‑growing fintech environment.
At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. About The Operations Team The Operations team delivers seamless customer experiences and enables new product capabilities while ensuring operational excellence. The team owns strategy, planning, technical execution, customer service, fraud operations, process design, quality, training, and program management. We drive efficiency, resolve issues quickly, and scale operations as the business grows. Our goal is to deliver seamless support while maintaining high standards and reducing risk. About The Role Affirm is building a de novo bank, and this role will help establish and scale its operating foundation. You will own the Finxact core and digital banking experience platforms, lead deposit and lending operations strategy, and partner with servicing teams to build resilient, well-controlled processes that deliver transparent, reliable financial products. What You’ll Do Own the implementation, configuration, and ongoing administration of Finxact as the Bank’s core system of record, including product structures, rates and fees, transaction and posting rules, account parameters, general-ledger mappings, user entitlements, environments, and controlled production changes. Own the operational delivery and ongoing management of Savana and the Bank’s integrated digital account-opening, online and mobile banking experiences. Translate customer and operational needs into requirements; lead user-acceptance testing, release readiness, issue resolution, and continuous platform improvement. Lead operational launch readiness, including operating-model design, procedures, roles and responsibilities, staffing and training, end-to-end testing, mock processing days, cutover, go/no-go evidence, hypercare, and the transition to stable business-as-usual operations. Direct daily deposit operations, including balancing Federal Reserve activity to the Finxact ledger; reconciling new-account funding; approving outbound ACH and wire files under dual control; managing inclearing, returns, and exceptions; reviewing failed account boarding; monitoring zero-balance account aging; and overseeing dormancy, escheatment, account maintenance, holds, statements, transaction research, error investigations, dispute resolution, regulatory reporting, and fraud-investigation support. Direct lending operations by validating underwriting and eligibility results against Bank guidelines; approving or declining funding within delegated authority; creating and approving funding wires with appropriate segregation of duties; validating loan boarding and journal-entry bookings; and reconciling funding, settlement, daily loan activity, and exceptions. Oversee loan purchase and sale operations, including seasoning and eligibility validation, loan-tape and documentation quality control, approval and settlement, confirmation of funds received, accurate sold status and sold-date updates, boarding validation, and completion of purchase and sale audits. Build and maintain the Bank’s operational control environment in accordance with Bank-approved policies and independent governance. Own documented procedures, maker-checker controls, reconciliations, access reviews, exception aging, quality assurance, records and evidence, root-cause analysis, issue remediation, and audit and examination readiness; partner with Compliance on BSA/AML, OFAC, consumer-protection, privacy, funds-availability, payments, complaint, and other applicable requirements. Manage Bank oversight of affiliate-provided services and critical core, digital banking, payments, document, and operations vendors. Maintain Bank decision rights, data ownership, service levels, audit and remediation rights, and escalation paths; monitor performance, capacity, releases, incidents, and control reports; coordinate root-cause reviews; and maintain tested business-continuity, disaster-recovery, transition, and manual-workaround capabilities. Lead and develop a high-performing Bank Operations team through clear decision rights, capacity planning, cross-training, performance management, succession planning, and escalation coverage. Establish metrics for processing timeliness and completeness, reconciliations, exceptions, failed boarding, operational losses, customer-impacting incidents, vendor performance, and control effectiveness, and provide clear reporting and recommendations to Bank leadership. Partner closely with Product, Engineering, Data, Accounting, Finance, Treasury, Lending, Compliance, Risk, Information Security, Fraud, Customer Care, Internal Audit, and third parties to design scalable workflows, automate controls, resolve systemic issues, and deliver safe, reliable customer experiences. What We Look For 8+ years of relevant experience in banking operations, digital banking, financial technology, or core-platform delivery, incl
| Role | Senior Manager, Affirm Bank Operations Enablement |
|---|---|
| Company | Affirm |
| Location | Remote US |
| Type | full-time |
| Compensation | Not disclosed |
| Posted | 2026-10-08 |
| Deadline | Rolling |
Typical process for this type of role
A general guide — the exact steps for this specific listing may vary; check the original posting for details.
- 1ApplicationSubmit your resume through the apply link.
- 2ScreeningRecruiter reviews your background against the role.
- 3AssessmentA technical test, assignment, or coding round, depending on the role.
- 4Interview(s)One or more rounds with the hiring team.
- 5OfferOffer letter with compensation and start date.
Before you apply
0/4Senior Manager, Affirm Bank Operations Enablement at Affirm: frequently asked questions
- What is the salary for this role?
- Affirm has not stated compensation in the listing. Check the original posting or ask during the application process.
- Is the Senior Manager, Affirm Bank Operations Enablement position remote, hybrid or onsite?
- The listing marks this role as remote, with Remote US as the location.
- What is the application deadline?
- Affirm has not listed a fixed deadline, so apply early in case the opening is filled.
- How do I apply for the Senior Manager, Affirm Bank Operations Enablement role?
- Use the Apply button on this page. It opens the original listing on job-boards.greenhouse.io, where you submit your application with the company.
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