Greenhouse ·
contractStaff Renewals Operations Manager
Gitlab · Remote, Canada; Remote, United States
GitLab is an intelligent orchestration platform for DevSecOps that enables organizations to improve developer productivity and operational efficiency. As a Staff Renewals Operations Manager, you will serve as a senior individual contributor responsible for the operational engine that drives predictable and efficient renewals. Your day-to-day work involves acting as a business partner to the renewals team, where you will define and refine the end-to-end renewal operating model, from initial identification through to closing and post-renewal data management. You will be responsible for developing retention reporting, analyzing churn and downgrade drivers, and collaborating with cross-functional teams like Revenue Technology and Finance to optimize CRM systems and data flows. This role requires you to translate complex business needs into actionable requirements, automate workflows to reduce manual effort, and manage capacity planning. This position is well-suited for a strategic professional with a background in Revenue Operations, Sales Operations, or management consulting who excels at turning ambiguous operational challenges into scalable, standardized processes through influence and cross-functional leadership.
GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role As a Staff Renewals Operations Manager at GitLab, you'll help own the operational engine that makes renewals predictable, measurable, and efficient at scale. Reporting to the Director of CX Operations, you'll be the Renewals team's go-to business partner for processes, tooling, forecasting and insights, consumption and subscription data, and the steps required to quote and close a renewal. This is a senior individual contributor role with no direct reports. You'll lead through ownership and influence, connecting teams and workflows, turning ambiguous problems into clear next steps, and driving improvements that others across the revenue organization depend on. What you'll do Own and continuously improve the end-to-end renewal operating model; from renewal identification, assignment through risk management, quoting, through to close and post-renewal data hygiene processes. Develop and improve the operating cadences that guide the renewal business, with a focus on efficiency and process improvement. Define, maintain, and evolve retention reporting with cross-functional partners, including gross and net retention, churn and downgrade analysis, and the drivers behind each. Partner with Revenue Technology, Revenue Analytics, Finance, and other stakeholders to improve Salesforce and the systems and data flows supporting customer relationship management (CRM), subscription and entitlement records, quoting, orders, billing, and reporting. Translate business needs into requirements, validate solutions, and strengthen data quality and operational controls. Simplify and scale the renewal motion through automation, standardized workflows, alerts, playbooks, and self-service insights that reduce manual effort and improve execution consistency. Support renewals planning and capacity management, including segmentation implementation, coverage models, productivity assumptions, capacity modeling, supporting target setting, and scenario planning. Own and mature the Renewal Operations case-management program, including intake, triage, routing, service-level visibility, resolution, and root-cause analysis. Requests may include user migrations, de-duplication, Renewal Manager ownership changes, compensation exceptions, and Salesforce or data issues. Raise the operating standard in your domain by documenting processes, mentoring others on how the renewal motion works, and contributing to broader Revenue Operations initiatives that need the renewals perspective. What you'll bring Experience in Renewals Operations, Revenue Operations, Sales Operations, management consulting, strategy, or a similar analytical and problem-solving role, with ownership of operational improvements and cross-functional initiatives. Hands-on experience with both consumption and subscription renewal motions, including renewal forecasting, retention reporting, and the contractual and process mechanics that govern how renewals close. Strong critical thinking and structured problem-solving skills. You can break down ambiguous problems into clear workstreams and move them forward. Strong quantitative and analytical skills. You're highly proficient in Excel or Google Sheets, can build and validate models from scratch, and can translate analysis into clear recommendations and action. Experience with Structured Query Language (SQL) or equivalent data-querying tools is preferred, not required. Systems thinking and experience using Salesforce for pipeline and renewals reporting. You understand how changes in one part of the go-to-market motion affect others, including how CRM, subscription or entitlement rec
| Role | Staff Renewals Operations Manager |
|---|---|
| Company | Gitlab |
| Location | Remote, Canada; Remote, United States |
| Type | contract |
| Compensation | Not disclosed |
| Posted | 2026-10-15 |
| Deadline | Rolling |
Typical process for this type of role
A general guide — the exact steps for this specific listing may vary; check the original posting for details.
- 1ApplicationSubmit your resume through the apply link.
- 2ScreeningRecruiter reviews your background against the role.
- 3AssessmentA technical test, assignment, or coding round, depending on the role.
- 4Interview(s)One or more rounds with the hiring team.
- 5OfferOffer letter with compensation and start date.
Before you apply
0/4Staff Renewals Operations Manager at Gitlab: frequently asked questions
- What is the salary for this role?
- Gitlab has not stated compensation in the listing. Check the original posting or ask during the application process.
- Is the Staff Renewals Operations Manager position remote, hybrid or onsite?
- The listing marks this role as remote, with Remote, Canada; Remote, United States as the location.
- What is the application deadline?
- Gitlab has not listed a fixed deadline, so apply early in case the opening is filled.
- How do I apply for the Staff Renewals Operations Manager role?
- Use the Apply button on this page. It opens the original listing on job-boards.greenhouse.io, where you submit your application with the company.
More at Gitlab
Other jobs at Gitlab
- Lead Investor Relations · Remote, Canada; Remote, United States
- Senior Manager, Total Rewards Operations · Remote
- Principal Security Researcher · Remote
- Strategic Account Executive - AI, San Francisco · Remote, United States
- Ecosystem Operations Specialist · Remote, Canada; Remote, United States
Explore Related Placements
// similar opportunities
You might also like
Ecosystem Operations Specialist
Gitlab
GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency,...
Senior Revenue Operations Manager
Gitlab
GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency,...
Senior Ecosystem Operations Manager
Gitlab
GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency,...
Legal Operations And Contracts Manager
XBOW
About XBOW: XBOW uses AI to automate offensive security testing, helping organisations identify and address vulnerabilities before attackers exploit them. Worki...
Senior Partner Solutions Architect, Strategic Partnerships
Gitlab
GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency,...
Fraud Operations Program Manager
Robinhood
Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger gene...