Company Careers ·
full-timeES Workday Ops Analyst
Salesforce · Indiana - Indianapolis
Salesforce provides cloud‑based customer relationship management and AI‑enhanced enterprise software that helps organizations manage sales, service, marketing and more. Within its Employee Success (ES) organization, the Workday Operations Analyst supports core HR processes for employees in the United States and Canada. Day‑to‑day responsibilities include managing the end‑to‑end lifecycle of voluntary and involuntary terminations, overseeing Work Authorization programs such as Form I‑9 and GWA compliance, and conducting continuous data audits in Workday to maintain employee record integrity. The role also involves handling complex case inquiries, partnering with Legal, Payroll, IT and Employee Relations to resolve escalated issues, and supporting process transitions and change‑management initiatives. In addition, the analyst looks for opportunities to automate repetitive tasks, participates in user acceptance testing for Workday enhancements, and creates knowledge‑base articles and standard operating procedures to document team workflows. The position suits candidates with HR operations experience, strong analytical skills, familiarity with Workday, and the ability to collaborate across multiple stakeholder groups while maintaining high standards of data accuracy and compliance.
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Employee Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Employee Success (ES) is made up of human resources (HR) professionals who come together to continue to build Salesforce with a goal of helping our employees do the best work of their lives. In Employee Success, we attract and retain the top talent critical to building out our organization with the Ohana style treatment. Whether we are recruiting the next great candidate for our company, building out new programs, or refining our current operations, Employee Success is passionate about the design, development and delivery of a world-class employee experience, which allows Salesforce to deliver a world-class customer experience in the market. Role Description: The Workday Operations Analyst plays a critical, high-impact role in overseeing and executing core employee lifecycle operations across the US and Canada. As a Subject Matter Expert (SME) on the ES Operations team, you will lead key operational workstreams and handle high-complexity processes including voluntary and involuntary terminations, Work Authorization (I-9 / GWA compliance), continuous data auditing, and complex case management. Beyond operational delivery, this position requires strong stakeholder management (Legal, Payroll, IT, ER), data integrity oversight, driving process transitions, and identifying opportunities for automation and continuous improvement to ensure seamless execution across the operation. Key Responsibilities: Termination's Operations (US & Canada): End-to-end management of complex voluntary and involuntary separation processes across the US and Canada, ensuring 100% compliance with local policies, Legal requirements, and a high-touch employee experience. Work Authorization & Compliance (I-9 / GWA): Lead and audit the US work authorization and Form I-9 compliance programs (including GWA), vendor touch points, and periodic data alignment checks to mitigate business risk. Data Quality & System Audits: Execute regular, continuous data audits in Workday to safeguard employee data integrity across upstream and downstream systems. Report findings and correct discrepancies efficiently. Process Transitions & Change Management: Actively participate in and support end-to-end process transitions—both onboarding new processes into the team and transitioning existing workflows to other global operational teams or partners. Advanced Case Management: Act as the Subject Matter Expert for managing high volumes of complex employee inquiries and escalated tickets. Partner with Legal, Payroll, Employee Relations (ER), and IT to resolve sensitive edge cases. Stakeholder & COE Collaboration: Consult and build strong cross-functional partnerships with Legal, Payroll, IT, and ES Business Partners to align policies with operational procedures. Process Improvement & Automation: Proactively identify operational inefficiencies, drive process automation, and participate in User Acceptance Testing (UAT) for Workday enhancements. Knowledge Base & Process Documentation: Author, structure, and create core Knowledge Base (KB) articles and self-service documentation from scratch. Lead the comprehensive documentation of internal team operational processes (SOPs) to ensure operational readiness and standardization. Required Skills & Qualifications: Education: Bachelor’s degree in Human Resources, Business Administration, or a related field required. Experience: 3+ years of HR Operations, HR Generalist, or Shared Services experience in a multinational tech company. Workday Expertise: Proven experience performing operations, data updates, and reports directly within Workday HCM . Separation & Compliance Lifecycle: Direct experience managing voluntary and involuntary separations and/or compliance programs (e.g., I-9, work authorization) in the US and Canada. AI & Process Automation: Hands-on experience leveraging Artificial Intelligence (AI) tools and process automation technologies to streamline operational workflows and improve efficiency. Data & Technical Skills: Advanced Excel proficiency to analyze, audit, and reconcile HR datasets. Volume & Case Management: Ability to manage high volumes of employee cases and resolve ambiguous or complex HR policy inqu
| Role | ES Workday Ops Analyst |
|---|---|
| Company | Salesforce |
| Location | Indiana - Indianapolis |
| Type | full-time |
| Compensation | Not disclosed |
| Posted | 2026-10-08 |
| Deadline | Rolling |
Typical process for this type of role
A general guide — the exact steps for this specific listing may vary; check the original posting for details.
- 1ApplicationSubmit your resume through the apply link.
- 2ScreeningRecruiter reviews your background against the role.
- 3AssessmentA technical test, assignment, or coding round, depending on the role.
- 4Interview(s)One or more rounds with the hiring team.
- 5OfferOffer letter with compensation and start date.
Before you apply
0/4ES Workday Ops Analyst at Salesforce: frequently asked questions
- What is the salary for this role?
- Salesforce has not stated compensation in the listing. Check the original posting or ask during the application process.
- Is the ES Workday Ops Analyst position remote, hybrid or onsite?
- The listing gives Indiana - Indianapolis as the location and does not state a work mode.
- What is the application deadline?
- Salesforce has not listed a fixed deadline, so apply early in case the opening is filled.
- How do I apply for the ES Workday Ops Analyst role?
- Use the Apply button on this page. It opens the original listing on salesforce.wd12.myworkdayjobs.com, where you submit your application with the company.
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