Lever ·
full-timeSr Customer Value Consultant
Coupa · Colombia
Coupa provides a total spend management platform that utilizes community-generated AI to assist businesses in optimizing their operating margins and procurement processes. As a Senior Customer Value Consultant, you will operate within the Customer Success organization, focusing on short-term, high-impact engagements with clients who require additional support to maximize their adoption of the platform. Your day-to-day responsibilities involve assessing current account health, identifying specific challenges, and developing actionable plans to resolve issues. This is a hands-on technical and consultative role that requires you to work directly with clients to drive progress, which may include performing necessary configurations within the Coupa software. You will be expected to guide customers through these interventions and ensure they are positioned for long-term success and sustained value realization after the engagement concludes. This position is well-suited for experienced professionals with a strong background in customer success, business process improvement, and software platform configuration who can effectively diagnose complex account issues and implement strategic solutions in a fast-paced environment.
Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins. Why join Coupa? Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend. Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence. Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other. Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa. The Impact of a Sr Customer Value Consultant at Coupa: The Customer Value Consultant works with customers who need extra support to adopt and get value from Coupa. As part of our Customer Success organization, you take on short, focused engagements with accounts that need support, helping them work through issues and build healthier adoption over time. In each engagement, you step in to assess the situation, develop a plan, drive it forward, and position the customer to sustain that progress beyond the life of the engagement. This is a hands-on role. You will work directly within the account to return it to health, including configuration within the Coupa platform where an engagement warrants it.
| Role | Sr Customer Value Consultant |
|---|---|
| Company | Coupa |
| Location | Colombia |
| Type | full-time |
| Compensation | Not disclosed |
| Posted | 2026-10-19 |
| Deadline | Rolling |
Typical process for this type of role
A general guide — the exact steps for this specific listing may vary; check the original posting for details.
- 1ApplicationSubmit your resume through the apply link.
- 2ScreeningRecruiter reviews your background against the role.
- 3AssessmentA technical test, assignment, or coding round, depending on the role.
- 4Interview(s)One or more rounds with the hiring team.
- 5OfferOffer letter with compensation and start date.
Before you apply
0/4Sr Customer Value Consultant at Coupa: frequently asked questions
- What is the salary for this role?
- Coupa has not stated compensation in the listing. Check the original posting or ask during the application process.
- Is the Sr Customer Value Consultant position remote, hybrid or onsite?
- The listing gives Colombia as the location and does not state a work mode.
- What is the application deadline?
- Coupa has not listed a fixed deadline, so apply early in case the opening is filled.
- How do I apply for the Sr Customer Value Consultant role?
- Use the Apply button on this page. It opens the original listing on jobs.lever.co, where you submit your application with the company.
More at Coupa
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